Return & Refund Policy
At UNTIOR Smart Life, we want you to shop with confidence. Every product is designed to make everyday routines cleaner, easier, and more organized. If something is not right with your order, our support team is here to help.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on eligible orders.
You have 30 days from the date your order is delivered to contact us about a return or refund request. To be eligible, your item must meet the conditions listed in this policy.
Return Eligibility
To qualify for a return, the item must be:
Unused or lightly inspected only
In its original condition
Returned with all original parts, accessories, and packaging when applicable
Accompanied by proof of purchase, such as your order number or confirmation email
For hygiene and safety reasons, products that have been used with medication, food, or personal care items may not be eligible for return unless they arrive damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible.
Please include:
Your order number
The email used at checkout
Clear photos or videos of the item
Photos of the packaging, if damaged
A short description of the issue
Once we review your request, we will help provide a suitable solution, such as a replacement, refund, or other support option depending on the situation.
Non-Returnable Items
The following items may not be eligible for return:
Items used with medication, food, or personal care products
Items returned without original parts or packaging
Items damaged by misuse, improper cleaning, or accidental damage
Items returned after the 30-day return window
Gift cards, digital products, or final-sale items, if applicable
How to Start a Return
To start a return, please contact us at:
Email: support@untiorsmartlife.com
Please do not send your item back before contacting us. Our support team will review your request and provide return instructions if your return is approved.
Return Shipping
Unless the item arrives damaged, defective, or incorrect, customers may be responsible for return shipping costs.
If the return is caused by our error, such as a wrong item or damaged item, we will help provide a suitable solution after reviewing the case.
Original shipping fees, if any, may be non-refundable unless the return is due to our error.
Refunds
Once your return is received and inspected, we will notify you whether the refund is approved.
If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund after it is issued.
Processing times may vary depending on your payment provider.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will do our best to help before the order is processed or shipped. Once an order has been shipped, it cannot be canceled and must follow our return process.
Address Errors
Please make sure your shipping address is complete and accurate before placing your order.
UNTIOR Smart Life is not responsible for packages delayed, lost, or returned due to incorrect or incomplete shipping addresses provided at checkout.
If you notice an address mistake, contact us immediately. We cannot guarantee changes once an order has been processed or handed over to the carrier.
Contact Us
If you have questions about returns, refunds, damaged items, or your order, contact us at:
Email: yewuheng1992@163.com
We usually reply within 24–48 business hours.