01 Shipping Destinations

UNTIOR Smart Life currently ships to selected international markets.

Supported destinations include:

United States, United Kingdom, Germany, Italy, Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Thailand, Vietnam, Philippines, Indonesia, Brunei, Cambodia, and Laos.

If your country or region is available during checkout, we can ship to your address.

Free standard shipping is available on all orders to our supported shipping destinations, with no minimum purchase required.

Available shipping methods and estimated delivery times will be shown after you enter your delivery information.

02 Processing & Delivery

Most orders are processed within 1–3 business days.

Delivery estimates begin after processing and are not guaranteed arrival dates. Customs, weather, holidays, carrier delays, and local delivery conditions may affect delivery times.

Standard shipping is free on every order, regardless of the order amount.

03 Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Tracking may take approximately 2–5 business days to show its first update after the package has been handed over to the carrier.

A temporary lack of tracking updates does not necessarily mean the package has stopped moving. It may still be traveling between logistics facilities or waiting for the next carrier scan.

04 Customs, Duties & Taxes

International orders may be subject to customs duties, VAT, import taxes, brokerage fees, handling fees, or other destination-related charges.

These charges are determined by local authorities and are generally the responsibility of the customer unless otherwise stated at checkout.

Free standard shipping on all orders does not include customs duties, import taxes, VAT, or other government or carrier-related fees.

There is no minimum purchase requirement to qualify for free standard shipping.

05 Address & Delivery Issues

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an address error, contact us as soon as possible. We will do our best to update the address before shipment, but changes cannot be guaranteed once the package has been processed or handed over to the carrier.

Additional reshipping charges may apply if a package is returned because of:

• Incorrect or incomplete address
• Failure to collect the package
• Refusal of delivery
• Failed delivery attempts
• Unpaid customs duties or import charges

Although all initial orders qualify for free standard shipping, additional reshipping fees may apply when a package is returned due to a recipient-related delivery issue.