Shipping Policy

At UNTIOR Smart Life, we want your shopping experience to feel clear, reliable, and reassuring from checkout to delivery. This Shipping Policy explains how we process, ship, and track your order.

Free Shipping Over $29.99

We offer free standard shipping on orders over $29.99.

For orders under $29.99, shipping fees may apply and will be calculated at checkout based on your delivery address and available shipping options.

The free shipping threshold is calculated after discounts and before any applicable taxes, duties, or additional fees.

Order Processing Time

Most orders are processed within 1–3 business days after your order is placed.

Business days are Monday through Friday, excluding weekends and public holidays.

After your order has been processed, you will receive a shipping confirmation email with tracking information once available.

Estimated Delivery Time

Delivery times may vary depending on your location, shipping carrier, customs processing, and local delivery conditions.

Estimated delivery times:

Please note that delivery estimates are not guaranteed arrival dates. Weather, customs inspections, holidays, carrier delays, or local delivery conditions may occasionally affect delivery time.

Worldwide Shipping

UNTIOR Smart Life supports shipping to many countries and regions worldwide.

If your location is available at checkout, we can ship to your address. If your country or region is not currently available, please contact us and we will do our best to assist you.

Order Tracking

Once your order ships, you will receive a tracking number by email.

Tracking information may take 2–5 business days to update after the package is handed over to the carrier. If tracking does not update immediately, this usually means the package is still moving through the carrier system.

You can use the tracking link in your shipping confirmation email to check the latest delivery status.

Shipping Delays

We do our best to process and ship orders on time. However, delays may happen due to customs inspections, high shipping volume, weather, holidays, carrier service interruptions, or other circumstances outside our control.

If there is a significant delay with your order, please contact us. Our support team will help check the shipping status and provide the best available update.

If we are unable to ship your order within the stated processing timeframe, we will contact you with an update and offer a suitable solution where required.

Incorrect or Incomplete Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

UNTIOR Smart Life is not responsible for delivery issues caused by an incorrect, incomplete, or outdated shipping address provided at checkout.

If you notice an address mistake, please contact us as soon as possible. We will do our best to help before the order ships, but we cannot guarantee address changes once an order has been processed or handed over to the carrier.

If a package is returned due to an incorrect or incomplete address, additional reshipping fees may apply.

Lost, Missing, or Delivered Packages

If your tracking information shows that your package was delivered but you have not received it, please first check your mailbox, front door, reception area, neighbors, household members, or local carrier office.

If you still cannot locate the package, contact us with your order number and tracking information. We will help review the situation and guide you through the next steps.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with:

• Your order number

• Clear photos or videos of the item

• Photos of the packaging, if damaged

• A short description of the issue

We will review the case and help provide a suitable solution.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges depending on your country or region.

These fees are set by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

UNTIOR Smart Life is not responsible for delays caused by customs processing or unpaid customs fees.

30-Day Money-Back Guarantee

We want you to shop with confidence. UNTIOR Smart Life offers a 30-day money-back guarantee on eligible orders.

If your item arrives damaged, defective, or not as expected, please contact us within 30 days of delivery. Our support team will help review your request and provide a clear solution according to our Return & Refund Policy.

Our Shipping Promise

Every order matters to us. From secure checkout to trackable delivery, UNTIOR Smart Life is committed to providing a clear, reliable, and customer-friendly shopping experience.

If you have any questions about your order, shipping status, or delivery, please contact our support team.

Email: yewuheng1992@163.com

We usually reply within 24–48 business hours.