Contact Us
Contact Us
We’re here to help.
Have a question about your order, shipping, returns, or an UNTIOR product?
Our support team is here to make the process simple and clear.
Email Support
We usually respond within 24–48 business hours.
To help us assist you faster, please include your order number and the email address used at checkout when your message is related to an order.
How Can We Help?
Order Support
Contact us if you need help with:
-
Order status
-
Tracking updates
-
Delivery questions
-
Address changes
-
Order cancellations
-
Missing or incorrect items
Shipping
Free Shipping on All Orders
Enjoy free standard shipping on every order, with no minimum purchase required.
Need help with your delivery? We can assist with:
-
Shipping availability
-
Tracking information
-
Delivery delays
-
Failed delivery attempts
-
Returned packages
-
Free shipping information
Available shipping methods and estimated delivery times are shown at checkout.
Returns & Refunds
UNTIOR Smart Life offers a 30-day money-back guarantee on eligible orders.
If you need to request a return, refund, or replacement, please include:
-
Your order number
-
Email used at checkout
-
Reason for your request
-
Clear photos or videos when relevant
Please contact us before returning any product so our team can provide the appropriate instructions.
Product Questions
Not sure about a product?
We can help with questions about:
-
Product features
-
Dimensions
-
Materials
-
Product care
-
Cleaning
-
Storage
-
Compatibility
-
Everyday use
Please include the product name or product page in your message when possible.
Before You Contact Us
You may find a faster answer in one of these sections:
Shipping Policy
Shipping destinations, delivery estimates, tracking, and free standard shipping on all orders.
Return & Refund Policy
30-day returns, refund eligibility, replacements, damaged items, and return shipping.
FAQ
Answers to common questions about orders, shipping, products, payments, and after-sales support.
Product Safety & Use Guide
Product-specific guidance for use, cleaning, storage, and care.
For Faster Support
When contacting us about an order, please send as much of the following information as possible in one message:
Order Number
Helps us locate your purchase quickly.
Checkout Email
Use the same email address associated with your order.
Reason for Contact
Briefly explain what you need help with.
Photos or Videos
For damaged, defective, incorrect, or incomplete products, clear images can help us review the issue more efficiently.
Response Time
We usually respond within 24–48 business hours.
Business hours exclude weekends and public holidays. Response times may occasionally be longer during holidays, promotional periods, or unusually high support volume.
Sending all relevant information in one email helps us review your request more efficiently.
Contact UNTIOR Smart Life
Questions before purchasing or support after your order — we’re here to help.
Email: yewuheng1992@163.com
Typical Response Time: 24–48 business hours
Shipping: Free standard shipping on all orders. No minimum purchase required.
Simple. Clear. Practical.