Frequently Asked Questions

Frequently Asked Questions

Orders

How do I know if my order was placed successfully?

After placing your order, you should receive an order confirmation email.

If you do not see it, please check your spam or promotions folder.

If you still cannot find it, contact us with the email address used at checkout.

Can I change or cancel my order?

Please contact us as soon as possible.

We will do our best to help before the order is processed or shipped.

Once an order has shipped or has been handed over to the carrier, it can no longer be canceled and must follow our return process where applicable.

What should I do if I entered the wrong shipping address?

Contact us immediately with your order number and the correct shipping address.

We will do our best to update the address before your order ships.

However, we cannot guarantee address changes once an order has been processed or handed over to the carrier.

Shipping

Do you offer free shipping?

Yes!

UNTIOR Smart Life offers free standard shipping on all orders, with no minimum purchase required, to all supported shipping destinations.

Whether you purchase one item or multiple products, your order qualifies for free standard shipping.

Available delivery methods and estimated delivery times are displayed at checkout.

Which countries and regions do you ship to?

UNTIOR Smart Life currently ships to selected international markets.

Our supported destinations currently include:

United States, United Kingdom, Germany, Italy, Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Thailand, Vietnam, Philippines, Indonesia, Brunei, Cambodia, and Laos.

If your country or region is available at checkout, we can ship to your address.

If your destination is not currently available at checkout, we are unable to accept orders for that location at this time.

We may expand our supported shipping destinations in the future.

Free standard shipping applies to every order placed to our supported shipping destinations, regardless of order value.

How much does shipping cost?

Standard shipping is completely free on all orders.

There is no minimum purchase requirement and no standard shipping fee for deliveries to our supported shipping destinations.

You can enjoy free standard shipping whether you purchase a single item or place a larger order.

Any applicable customs duties, import taxes or other destination-related charges are separate from shipping and may still apply.

How long does shipping take?

Most orders are processed within 1–3 business days.

Estimated delivery times after processing are:

Destination Estimated Delivery Time
United States 7–12 business days
United Kingdom, Germany & Italy 8–15 business days
Australia & New Zealand 8–15 business days
Japan & South Korea 7–12 business days
Southeast Asia 7–15 business days

These delivery estimates begin after your order has been processed and handed over to the shipping carrier.

Delivery estimates are not guaranteed arrival dates.

Actual delivery times may be affected by customs inspections, public holidays, carrier delays, severe weather, peak shipping periods, international transportation conditions, or local delivery disruptions.

Free standard shipping is included with every order.

Is the delivery time included in the 1–3 day processing time?

No.

The 1–3 business day processing time is the time required to prepare your order before shipment.

Estimated delivery time begins after your order has been processed and handed over to the shipping carrier.

For example, if your destination has an estimated delivery time of 7–12 business days, you should also allow up to 1–3 business days for order processing.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information.

You can use the tracking link included in the email to check the latest available delivery status.

Tracking information may take 2–5 business days to update after the package has been handed over to the carrier.

If tracking does not update immediately, this does not necessarily mean that your package has stopped moving.

It may still be traveling through the carrier's logistics network or waiting for the next tracking scan.

Why has my tracking information not updated?

Tracking information may occasionally take 2–5 business days to show a new update.

This can happen while the package is:

  • Moving between logistics facilities

  • Undergoing customs processing

  • Waiting for the next carrier scan

  • Being transferred between international and local carriers

If your tracking information has not updated for an extended period, please contact us with your order number and tracking number so our support team can help review the shipment status.

Will I have to pay customs duties or import taxes?

International orders may be subject to customs duties, VAT, import taxes, brokerage fees, handling fees, or other charges depending on your destination country or region.

These charges are determined by local customs authorities and are generally the responsibility of the customer unless otherwise stated at checkout.

UNTIOR Smart Life does not control these charges and cannot predict the exact amount that may apply.

Free standard shipping on all orders does not include customs duties, taxes, VAT, brokerage fees, import charges, or other government or carrier-related fees.

What happens if my package is delayed?

We do our best to process and ship every order within the stated timeframe.

However, international deliveries may occasionally be delayed due to circumstances outside our reasonable control, including:

  • Customs inspections

  • Severe weather

  • Public holidays

  • High shipping volume

  • Carrier service interruptions

  • International transportation delays

  • Local delivery disruptions

If your order experiences a significant delay, please contact us with your order number and tracking information.

Our support team will help check the latest available shipping status.

What happens if my package is returned because of an incorrect address?

Please make sure your shipping address is complete and accurate before placing your order.

If a package is returned because the address provided at checkout was incorrect, incomplete, outdated, or undeliverable, additional reshipping charges may apply.

Although all original orders qualify for free standard shipping, this does not automatically include free reshipping when a package is returned due to:

  • An incorrect or incomplete address

  • Failure to collect the package

  • Refusal of delivery

  • Failed delivery attempts

  • Unpaid customs duties or import charges

  • Other recipient-related delivery issues

Any applicable reshipping charge will depend on the destination, package weight, carrier service, and current shipping rates.

Please contact us as soon as possible if you notice an address error before your order ships.

Returns and Refunds

What is your return policy?

We offer a 30-day money-back guarantee on eligible orders.

You have 30 days from the date your order is delivered to contact us about an eligible return or refund request.

Return eligibility depends on the condition of the product, the reason for the return, and the requirements of our Return & Refund Policy.

How do I request a return or refund?

Contact us at:

Email: yewuheng1992@163.com

Please include:

  • Your order number

  • The email address used at checkout

  • A short description of the issue

  • The reason for your return or refund request

For damaged, defective, incorrect, or incomplete items, please also include clear photos or videos where possible.

Please do not send a product back before contacting us.

Our support team will review your request and provide return instructions if your return is approved.

Who pays for return shipping?

Unless the item arrives damaged, defective, incorrect, or the issue is caused by an error on our part, customers may be responsible for return shipping costs.

If the issue is caused by our error, our support team will review the case and provide an appropriate solution.

Free standard shipping on all orders covers the original outbound delivery. It does not automatically include:

  • Return shipping

  • Customer-requested reshipping

  • Reshipping caused by an incorrect address

  • Failed or refused delivery

  • Unpaid customs or import charges

Return shipping charges are generally non-refundable unless required by applicable law or the return is the result of an error on our part.

Please contact us before arranging any return shipment.

Will I be charged for standard shipping if I return an item?

No separate standard shipping fee is charged when you place an order, as all orders qualify for free standard shipping.

There is therefore no original standard shipping charge to refund or deduct solely because you received free shipping.

However, return shipping costs may apply depending on the reason for your return and our Return & Refund Policy.

If your item arrived damaged, defective, or incorrect, or the issue was caused by an error on our part, please contact our support team for assistance.

When will I receive my refund?

If your refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

The exact processing time may vary depending on:

  • Your bank

  • Card issuer

  • Payment method

  • Payment provider

  • Country or region

If more than 10 business days have passed since we confirmed your refund and you have not received it, please contact your bank or payment provider first.

You may also contact us if you require further assistance.

What if my item arrives damaged, defective, or incorrect?

Please contact us as soon as possible.

Include:

  • Your order number

  • The email address used at checkout

  • Clear photos or videos of the item

  • Photos of the packaging if it was damaged

  • A short description of the issue

After reviewing the information, available solutions may include:

  • Replacement

  • Refund

  • Partial refund

  • Another appropriate resolution

The solution provided will depend on the specific circumstances of the order.

Product Questions

What kind of products does UNTIOR Smart Life sell?

UNTIOR Smart Life designs practical daily essentials for cleaner, easier, and more organized everyday routines.

Our product collection may include:

  • Pill cutters

  • Pill organizers

  • Portable pill storage

  • Kitchen preparation tools

  • Baking mats

  • Dough and pastry mats

  • Ice molds

  • Food preparation accessories

  • Home organization essentials

  • Practical lifestyle accessories

Our focus is on simple functionality, thoughtful details, compact design, and practical everyday use.

Is the Starlight 3-Section Pill Cutter suitable for all tablets?

It is designed for many common solid tablets.

However, cutting results may vary depending on tablet:

  • Size

  • Shape

  • Coating

  • Thickness

  • Hardness

  • Construction

Some medications should not be split.

Always check the medication instructions and consult an appropriate healthcare professional when unsure whether a tablet can be divided.

Does it split tablets into perfectly equal doses?

The Starlight 3-Section Pill Cutter is designed to help divide suitable tablets into smaller sections.

However, no pill cutter can guarantee perfectly exact medical doses.

Tablet shape, size, coating, hardness, positioning, and other factors may affect the result.

Always follow your medication instructions and healthcare professional's dosage guidance.

Can I store pills inside the pill cutter?

Yes.

The built-in compartment can hold small tablets or cut pieces for convenient daily routines, work, or short trips.

Storage capacity depends on the size and shape of the tablets.

For long-term medication storage, always follow the storage instructions provided with your medication.

Is the material food-grade?

Our pill care products are designed with suitable materials for their intended everyday use.

Please refer to the individual product page for the specific material information provided for each product.

Always follow the recommended cleaning and care instructions and make sure the product is clean and dry before storing tablets.

How should I clean my pill cutter?

Wipe the product with a clean, dry, or slightly damp cloth after use.

Make sure it is fully dry before storing tablets inside.

Avoid harsh cleaners, prolonged soaking, or high heat unless the individual product instructions specifically state otherwise.

Is it suitable for travel?

Many UNTIOR pill care products are designed with compact everyday carry in mind.

Depending on the individual product, they may fit conveniently into:

  • Travel pouches

  • Handbags

  • Backpacks

  • Work bags

  • Desk drawers

  • Bedside organizers

Please check the individual product dimensions before purchasing if size is important for your intended use.

Payment and Security

Is checkout secure?

Yes.

Payments are processed securely through trusted payment providers.

UNTIOR Smart Life does not directly store your full credit or debit card details.

Payment providers may process payment information according to their own security practices and privacy policies.

What payment methods do you accept?

Available payment methods will be displayed at checkout.

Payment options may vary depending on your:

  • Country or region

  • Currency

  • Device

  • Payment provider

  • Available checkout options

The payment methods shown during checkout are the current options available for your order.

Customer Support

How can I contact UNTIOR Smart Life?

You can contact our support team at:

Email: yewuheng1992@163.com

We usually reply within 24–48 business hours.

Business hours exclude weekends and public holidays.

Response times may occasionally be longer during holidays, promotional periods, or unusually high support volume.

What information should I include when contacting support?

To help us assist you faster, please include:

  • Your order number

  • The email address used at checkout

  • A clear description of your question or issue

  • Photos or videos if the item is damaged, defective, incorrect, or incomplete

  • Your tracking number if your question is related to shipping or delivery

  • The product name or product page if your question is product-specific

Providing the relevant information in one message can help our support team review your request more efficiently.

Can I contact you before placing an order?

Yes.

You can contact us before purchasing if you have questions about:

  • Product features

  • Materials

  • Dimensions

  • Shipping availability

  • Free standard shipping on all orders

  • Delivery estimates

  • Product care

  • Compatibility

  • General product information

We will do our best to provide clear information to help you understand the product before placing your order.

Still Need Help?

If you cannot find the answer you need, please contact us.

Customer Support Email: yewuheng1992@163.com

Typical Response Time: 24–48 business hours

Shipping: Free standard shipping on all orders. No minimum purchase required.

For shipping-related questions, please include your destination or order number where applicable.

For order-related questions, please include the email address used at checkout.

UNTIOR Smart Life — Simple. Clear. Practical.